Shipping & Return Policy
At Henry & Company, we pride ourselves on our professional and friendly customer service.
SHIPPING
Online orders typically ship in 1-2 business days. We’ll email you a tracking number as soon as your order is out the door.
FREE SHIPPING
We’re pleased to offer Free Shipping on all online orders over $150*.
*Before any applicable taxes, and for single destination orders only.
STANDARD SHIPPING
A flat rate fee of $15 is applied for shipments anywhere in the USA, including Hawaii and Alaska. We ship all orders via USPS Priority Mail. Incremental charges may apply to certain customer requests (e.g., multiple delivery locations, etc.).
INTERNATIONAL ORDERS
We do not currently ship orders internationally, but we are working on providing this option soon. Stay tuned.
CANCEL OR CHANGE AN ONLINE ORDER
Orders may be changed or cancelled before they ship. Please call us directly at (508) 487-6215 to make any changes to your existing order. All online sales are final once an order has shipped.
ALL IN-STORE AND ONLINE SALES ARE FINAL
If you have any questions about your online order or shopping on henryptown.com, please call us at (508) 487-6215, or email us at shop@henryptown.com.
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DAMAGED OR FAULTY ITEMS
Items are classified as faulty if they are received damaged, or where a manufacturing flaw occurs within three (3) months of purchase.
- Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
- Whenever possible, we will offer to repair faulty items.
- If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
- You will receive a full refund if the item cannot be repaired or replaced.
If you have any questions about returning an online (or in-store) order, please call us at (508) 487-6215, or email us at shop@henryptown.com.